Gloss

Terms of Service

Last updated: December 7, 2024

1. Acceptance of Terms

By installing, accessing, or using the Gloss Chrome extension ("Service"), provided by Retrove Inc. ("Retrove," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Gloss is a Chrome browser extension that provides AI-powered definitions and explanations for terms and concepts in YouTube videos. The Service uses Google's Gemini AI to analyze video content and generate educational glossaries.

3. User Accounts

  • You may need to create an account to use certain features of the Service
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must be at least 13 years old to use the Service
  • You agree to provide accurate and complete information when creating an account

4. Subscription and Payments

  • Gloss offers free and paid subscription plans
  • Paid subscriptions are billed monthly through Stripe
  • Prices are displayed in USD and may be subject to change with notice
  • You may cancel your subscription at any time through the extension or Stripe customer portal
  • Cancellation takes effect at the end of your current billing period
  • We do not provide prorated refunds for partial months (see our Refund Policy for exceptions)

5. Acceptable Use

You agree NOT to:

  • Use the Service for any unlawful purpose
  • Attempt to reverse engineer, decompile, or disassemble the extension
  • Circumvent usage limits or subscription restrictions
  • Share your account credentials with others
  • Use automated systems to abuse the Service
  • Interfere with or disrupt the Service or servers
  • Resell or redistribute the Service without authorization

6. Intellectual Property

The Gloss Service, including its code, design, and content, is owned by us and protected by copyright and other intellectual property laws. You retain ownership of any content you create or customize within the Service.

AI-generated definitions are provided for educational purposes. The Service does not claim ownership of the YouTube videos you analyze.

7. AI-Generated Content Disclaimer

Gloss uses artificial intelligence (Google Gemini) to generate definitions and explanations. You acknowledge and agree that:

  • AI-generated definitions may contain errors, inaccuracies, or omissions
  • AI-generated content should not be relied upon as the sole source of factual information
  • AI-generated content is provided for educational and informational purposes only
  • We do not guarantee the accuracy, completeness, or reliability of AI-generated definitions
  • You should verify important information from authoritative sources
  • AI-generated content does not constitute professional, medical, legal, or financial advice

We are not liable for any decisions made or actions taken based on AI-generated content. The AI may occasionally produce unexpected or inappropriate results despite our efforts to ensure quality.

8. Third-Party Services

Gloss integrates with third-party services including YouTube (video content), Google Gemini AI (definition generation), Firebase (authentication and data storage), and Stripe (payment processing). Your use of these services is subject to their respective terms and privacy policies.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED DEFINITIONS WILL BE ACCURATE OR COMPLETE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, labor disputes, government actions, internet or telecommunications failures, failures of third-party service providers (including Google, Firebase, Stripe, or YouTube), power outages, or cyberattacks. During such events, our obligations shall be suspended for the duration of the event.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

15. Dispute Resolution

Informal Resolution

Before filing any formal dispute, you agree to first contact us at thomas@retrove.net and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved quickly through direct communication.

Binding Arbitration

If informal resolution fails, any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this class action waiver is found unenforceable, then the entirety of this arbitration provision shall be null and void.

Exceptions

The following are excluded from arbitration: (1) claims in small claims court, (2) intellectual property disputes, and (3) requests for injunctive relief.

EU Consumer Rights

If you are a consumer in the European Union, nothing in this section affects your statutory consumer rights, including your right to bring claims in your local courts. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware. For users in the European Union, nothing in these Terms affects your statutory consumer rights under applicable EU law, including GDPR.

17. Contact Us

If you have questions about these Terms, please contact us at:

Email: thomas@retrove.net

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